HALDIVA INDIA
Terms & Conditions
Effective Date: 25.10.25 | Last Updated: Today
Welcome to Haldiva India. This website, www.haldivaindia.in, is operated by Haldiva India LLP / Shopdeck (behalf of Haldiva India LLP), ("Haldiva India LLP", "we", "us" or "our"). By visiting the website or purchasing from us, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the website or place an order.
We may update these Terms from time to time by posting the changes on this page. Changes apply to future transactions and do not automatically alter rights or obligations relating to completed transactions. Continued use of the website after an update means you accept the revised Terms. All provisions apply subject to applicable law.
1. Scope
These Terms govern access, browsing, ordering, purchase, delivery and customer interaction for Haldiva India products sold through our official website, Shopify storefronts, Shopdeck, authorised online pages and any other approved digital sales channel operated by Haldiva India. They apply in addition to any product-page notices, shipping notes, promotional conditions and checkout disclosures shown on the website.
2. Acceptance
By placing an order, you confirm that you have read and understood these Terms and accept them voluntarily. Completing payment, confirming the order by email or WhatsApp, or continuing to use the website after these Terms are published also counts as acceptance.
3. Eligibility
The website may be used only by persons capable of entering into a legally binding agreement. You confirm that the information you provide is true, complete and current. Haldiva India may refuse service, restrict access, delay processing or cancel an order where information appears incomplete, unverifiable, suspicious or fraudulent.
4. Products & Natural Variation
Haldiva India does not claim that any product is medicinal, therapeutic, clinically curative or certified organic, unless specifically stated and supported.
Many products are naturally derived or food-based. Normal variations in colour, aroma, granulation, viscosity, taste, texture or appearance may occur due to season, sourcing, climate, geography and natural processing. These variations are not, by themselves, a defect, impurity or adulteration, provided the product remains within normal quality expectations and applicable standards.
Product images and marketing visuals are illustrative. Please read the label and packaging of the delivered product. Minor label, artwork or packaging updates may occur.
5. Health & Suitability
Our products are not medical advice, a treatment, a cure or a substitute for professional diagnosis. You are responsible for checking whether a product suits your age, health, allergies, sensitivities and dietary needs. If you are pregnant, lactating, on medication, under treatment or on a restricted diet, please consult a medical professional before consumption.
6. Pricing & Payment
• Prices are in Indian Rupees and may be shown inclusive or exclusive of taxes.
• We may update pricing, revise or withdraw offers, and correct pricing errors without prior notice.
• An order is confirmed only after successful payment authorisation and acceptance by Haldiva India.
• Payments are processed through third-party payment gateways. We do not store sensitive card details on our systems.
• Tax invoices are issued as applicable. Please report any invoice discrepancy within 48 hours of receipt.
7. Order Acceptance & Modification
Haldiva India may accept, decline, hold or cancel any order for reasons such as stock unavailability, serviceability limits, suspected fraud, duplicate orders, pricing error, technical malfunction, legal restriction or quality concerns. Modification of an order may not be possible once processing has started. If we cancel a prepaid order before shipment, the refund is generally initiated to the original payment method within 7–10 working days after internal confirmation, subject to banking cycles.
8. Shipping & Delivery
• Coverage: We ship across India. Delivery to remote or restricted areas depends on courier availability.
• Processing: Orders are typically processed within 3-7 business days after payment confirmation. Weekend and holiday orders are processed on the next working day.
• Delivery timelines (estimates): Metro cities 2–5 business days; other locations 5–10 business days; remote areas up to 15 business days.
• Tracking: Once shipped, you will receive tracking details and courier information.
• Charges: Shipping charges are calculated at checkout. We may charge shipping on orders below ₹1999 and on orders to remote or special-handling locations. Free-shipping promotions will be shown on the website.
• Split shipments: An order may be fulfilled in parts; this is not a deficiency in service.
• Delays: Timelines may be affected by weather, natural events, transport disruptions, strikes, governmental restrictions, remote-area limitations, incorrect customer information or courier delays. Where a delay, loss or damage is attributable solely to a courier partner, we will reasonably assist you in pursuing it with them.
9. Delivery Information
You must provide accurate and complete details (name, mobile number, email, address and PIN code). Haldiva India is not responsible for failed or delayed delivery caused by incorrect or incomplete information. Please check the shipment and product condition at delivery wherever reasonably possible.
10. Reporting Damage or Other Issues
If a package appears damaged, tampered with, wet, leaking, broken or incomplete, please record its condition and contact us immediately. For claims of damage, leakage, breakage, shortage, missing items, wrong or defective products, or tampering, you must notify us within [24 / 48] hours of delivery (or of the expected delivery date, for lost packages), wherever reasonably practicable, at contactus.haldivaindia@gmail.com
11. Unboxing Video & Evidence
To protect both customers and the brand against fraudulent or disputed claims, we strongly advise recording a clear, continuous unboxing video from the moment the sealed outer package is received until all products are removed and checked. For claims of wrong item, short quantity, transit damage, leakage, broken packaging, missing components or tampering, you must submit the complete unboxing video with clear images and order details. Where evidence is requested, it should preferably show:
1. The unopened parcel and its external condition;
2. Shipping label/AWB details;
3. All sides of the outer packaging;
4. The complete unboxing process;
5. The internal packaging;
6. The product(s) received;
7. The product label and batch/lot details;
8. Any damage, leakage, breakage, shortage, tampering or other issue; and
9. Any other information reasonably requested by us.
Where feasible, please also obtain delivery remarks or written acknowledgment from the delivery executive if there is visible external damage. Please keep the product, packaging and labels until the claim is resolved. Without adequate proof, we or the courier may be unable to validate a claim, and it may be declined or limited.
12. Returns, Replacements & Refunds (As applicable)
• Because our products are consumable, ingestible and hygiene-sensitive, they are generally non-returnable and non-replaceable once delivered.
• Genuine cases may be reviewed on an exception basis where the claim is raised on time and supported by sufficient evidence. Review of a claim is not acceptance of a return, replacement, refund or compensation.
• Every claim is reviewed individually. We may request further information, photos, videos, packaging or invoices. After review, we may approve the claim, approve a replacement or refund, offer another resolution, request more evidence, or decline the claim if it is unsupported, inconsistent, fraudulent, manipulated or ineligible.
• Where we offer a replacement but the product is out of stock, we may issue store credit instead.
• Approved refunds are initiated to the original payment method within 7–10 business days. Your bank may take additional time. If more than 15 business days pass after approval, please contact us.
• Where a refund depends on verification, inspection or third-party confirmation, the timeline starts only after that process is complete.
• Haldiva India does not offer direct product swaps. To get a different item, please place a new order.
• Haldiva India may reject requests that are raised late, do not meet the conditions, lack proof or images, or involve products not purchased from haldivaindia.com.
Non-returnable items: perishable or consumable goods; opened personal-care or wellness products; custom or special-order items; items marked "Sale", "Clearance" or "Non-returnable"; gift cards and digital vouchers; and items that are used, opened or tampered with.
13. Complex or Disputed Matters
In matters involving substantial transit loss, batch verification, manufacturer coordination, payment disputes, suspected tampering, repeated complaints, legal review or third-party escalation, resolution may take [30–45 working days]. You agree to cooperate reasonably by sharing the documents and evidence requested. A longer timeline applies only where communicated or approved for your case and does not limit any statutory timeline or consumer right.
14. Fraudulent or Misleading Claims
We may investigate claims where there is a reasonable indication of fraud, manipulated photos or videos, deliberate damage or tampering, misuse of the product, alteration or disposal of evidence, repeated or suspicious claims, false information, or any attempt to obtain an unjustified refund, replacement or benefit. If a claim is found, after reasonable review, to be fraudulent, materially misleading or unsupported, we may decline it and take further action under applicable law.
15. Cancellation
Because our products are perishable, orders cannot be cancelled once confirmed or packed. You may contact us within 10-12 hours of placing an order (T&C* applicable) at contactus.haldivaindia@gmail.com. if it has not yet been processed or packed. Once an order is processed, dispatched or handed to a courier, cancellation may not be possible. Haldiva India may refuse an order before processing if the product is unavailable, payment is not confirmed, the address is incomplete or unverifiable, or the transaction appears suspicious or fraudulent.
16. Customer Responsibilities After Delivery
After delivery, responsibility for storage, handling and use passes to you. Claims are not ordinarily entertained for issues caused by improper storage, exposure to moisture or heat, contamination after opening, rough handling, delay in opening, or use contrary to the intended purpose. Please read all label instructions, ingredients, storage advice and shelf-life details.
17. Authorised Purchase
Please buy Haldiva India products only from the official website, verified platforms or authorised sellers. If you buy from any other source, you must verify authenticity with us. Haldiva India is not responsible for counterfeit, tampered, expired or mishandled goods, or quality disputes arising from unauthorised or unverified sources.
18. Manufacturing Partners
Haldiva India works with selected FSSAI-licensed manufacturing and supply partners. Manufacturing, packing and batch processing may be carried out by approved partners. Where a genuine issue is reported, we coordinate with the relevant partner and may investigate whether the issue relates to transit, storage, platform handling, customer use, batch condition, unauthorised sourcing or another factor.
19. Product-Specific Conditions
Different products, promotions, sales channels and order types may have different return, replacement, cancellation or refund conditions. Where such a condition is expressly communicated before or at the time of purchase, it applies.
20. Privacy & Communications
We use your information for order processing, customer support, shipping, payment verification, legal compliance and service communication, as described in our Privacy Policy. By placing an order, you consent to receive order-related communication by email, phone, SMS, WhatsApp or other reasonable channels. You may also receive promotional messages; to opt out, contact care@haldivaindia.in.
21. Intellectual Property & Website Use
All trademarks, logos, labels, product names, texts, designs, photographs and website elements belong to Haldiva India or are lawfully used by it. You may not copy, reproduce, republish, distribute, modify, scrape, imitate or misuse them without written authorisation. Unauthorised use, interference with the website, fraud or technical abuse may result in restricted access, order cancellation, legal action or other lawful remedies.
22. Limitation of Liability & Indemnity
To the maximum extent permitted by law, Haldiva India is not liable for indirect, incidental, special, punitive or consequential losses, including business losses, emotional distress or delay-related inconvenience not directly caused by proven company fault. Our maximum liability, if established, is generally limited to the value of the relevant order or affected product. You agree to indemnify Haldiva India against claims and losses arising from product misuse, breach of these Terms, false information, unauthorised resale or unlawful use of the website or brand materials.
23. Force Majeure
Haldiva India is not responsible for delay or failure caused by events beyond reasonable control, including natural calamities, flood, fire, epidemic or pandemic restrictions, transport breakdown, labour unrest, cyber incidents, war-like situations, government action or infrastructure disruption.
24. No Waiver of Consumer Rights
Nothing in these Terms excludes, restricts or waives any right or remedy that cannot lawfully be excluded under applicable law. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions continue to apply.
25. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any dispute relating to website use, order placement, policy interpretation or transaction handling is subject to the jurisdiction of the competent courts at Greater Noida West, U.P / Delhi / as per company policy, India. Nothing here prevents a consumer from exercising any statutory right or remedy under Indian law.
26. Grievance Redressal & Contact
For questions, complaints or grievances:
Email: legal.haldivaindia@gmail.com contactus.haldivaindia@gmail.com
Website: www.haldivaindia.in
Address: Gaur City Center, Greater Noida (West), Uttar Pradesh – 201306, India.
Haldiva India LLP · Purity. Trust. Tradition.